Privacy policy

We collect data you provide when creating an account, placing an order or registering as a restaurant or driver, such as full name, email address, phone number, delivery address, banking and payment details (processed by Stripe in tokenised form), tax identification, photographs, menus, schedules and other information required to operate the business.

We also store data generated while using the service, such as orders, amounts, delivery notes, geographic locations of customer and restaurant to compute routes, order tracking events, support messages, reviews, ratings and usage statistics. Our site and applications use cookies, local storage and similar technologies to remember preferences (language, cookie acceptance), keep you signed in, save cart and checkout data (name, email, phone, address, notes) to speed up future purchases, and collect device information such as browser type, operating system and IP address.

We use the information to provide and improve our services, authenticate users, manage accounts and memberships, compute fees, process payments, send order confirmations and notifications, deliver support, assign drivers, facilitate tracking and delivery, assess the performance of restaurants and drivers and develop new features.

We also use your data to communicate with you about platform updates, offers and promotions (when you have given consent), and to comply with legal and regulatory obligations. Data may be anonymised and aggregated for analysis, statistics and market research.

The processing of your information is based on performance of the contract with you (e.g. when processing your order or providing services), on your consent (e.g. when you agree to receive promotional communications or store your checkout data), on our legitimate interests (such as improving and protecting the platform) and on compliance with legal obligations. You may withdraw your consent at any time without affecting the lawfulness of processing carried out before withdrawal.

We share necessary information with the restaurant where you place your order and with the assigned driver to complete the delivery, such as your name, address, phone number and delivery notes. We also share certain data with service providers that help us operate the platform, such as payment processors (Stripe), messaging providers, email services, CRM, cloud services and analytics tools.

These providers may only use the information under our instructions and for the specified purposes. We may share information to comply with legal requirements, prevent fraud or protect our rights. We do not sell your personal information to third parties.

We use cookies, local storage and similar technologies to operate the platform and improve your experience. These technologies allow us to keep you signed in, remember the selected language, record that you accepted the cookie policy, temporarily store your cart and your checkout data (name, email, phone, address and delivery notes) so you don't have to enter them each time, and measure the use of the application.

You can accept or decline our cookies via the consent banner and you can control or delete cookies in your browser settings. If you choose to decline or delete cookies, some features may not be available. The data stored locally is updated each time you modify your information at checkout and you can clear it by deleting the site data in your browser.

We retain information for as long as necessary to fulfil the purposes described in this policy. Orders, financial transactions and tax records are kept for the period required by tax and accounting legislation. When we no longer need your data for the stated purposes, we will delete or anonymise it securely.

We implement appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure. These measures include encryption, access controls, firewalls and staff training. However, no data transmission or storage can be guaranteed to be 100% secure.

You can access, correct or update your personal data at any time from your profile or by contacting us. You can request deletion of your account and associated information, except for data we are legally obliged to retain.

You may withdraw your consent for data processing or to receive promotional communications, manage your cookie preferences and object to certain uses. To exercise these rights or ask questions about this policy, send us a message at info@fudidelivery.com.

Our servers and some of our providers are located in the United States, Canada or other countries. By using our services, you agree that your information may be transferred and processed outside your country of residence. We ensure that adequate safeguards are in place to protect your information.

Our services are not directed to children under 18 and we do not knowingly collect personal information from minors. If you become aware that a minor has provided us with personal data without parental or guardian consent, please contact us and we will delete such information.

We may change this privacy policy when necessary. We will publish the updated version on our website and indicate the date of its entry into force. If the changes are significant, we will notify you through appropriate channels. Continued use of the services after the update constitutes acceptance of the new policy.

If you have questions or concerns about this policy or about the processing of your data, you can write to info@fudidelivery.com.